What Does an Automotive Service Manager Do?
An automotive service manager is responsible for the overall operation of an automotive service department, including customer service, scheduling, budgeting, and personnel management. The service manager is responsible for setting goals and objectives for the service department, ensuring that customer expectations are met, and that the department meets or exceeds its goals. Automotive service managers must also be able to troubleshoot and diagnose problems with vehicles, and make sure that their technicians are well-trained and qualified to work on the vehicles.
Job Responsibilities of an Automotive Service Manager
The job responsibilities of an automotive service manager are wide-ranging and include the following:
- Manage the service department personnel and ensure that they comply with company policies and safety regulations.
- Schedule customer appointments, answer customer inquiries, and resolve customer complaints.
- Ensure that the service technicians perform their duties properly and in a timely manner.
- Monitor the department performance and take corrective action when necessary.
- Manage the department budget, set goals, and ensure that they are met.
- Maintain records of customer service, repairs, and other activities.
- Ensure that the service department is adequately stocked with parts and supplies.
- Monitor the quality of service provided and take corrective action when necessary.
- Ensure that the service department is in compliance with all applicable laws and regulations.
- Train and mentor new service technicians.
Skills and Qualifications Needed for an Automotive Service Manager
The skills and qualifications needed for an automotive service manager include the following:
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making skills.
- A strong customer service focus.
- Proficiency in the use of computer software programs.
- Knowledge of automotive repair and service procedures.
- Knowledge of applicable laws and regulations.
- Ability to motivate and lead a team of service technicians.
Education and Training Needed for an Automotive Service Manager
Most automotive service managers have a minimum of a high school diploma or GED. However, many employers prefer that their service managers have a postsecondary degree or certificate in automotive technology, business administration, or a related field. Additionally, some employers may require that their service managers have experience in the automotive service industry as a service technician, supervisor, or manager.
Salary of an Automotive Service Manager
The salary of an automotive service manager varies depending on the size of the organization, the location of the job, and the experience of the service manager. The median annual salary for automotive service managers in the United States is $55,000, according to the Bureau of Labor Statistics. Automotive service managers in the top 10% of earners make an average of $89,000 per year.
Conclusion
An automotive service manager is a key position in an automotive service department. The manager is responsible for the overall operation of the department, including customer service, scheduling, budgeting, and personnel management. The job requires excellent organizational, communication, and problem-solving skills. Automotive service managers must have a minimum of a high school diploma or GED, although many employers prefer that their service managers have a postsecondary degree or certificate in automotive technology, business administration, or a related field.
